Refund policy

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EXCHANGE, RETURN AND REFUND POLICY

At belusita.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent exchange and return process in accordance with Portuguese and European legislation.

1. RIGHT OF WITHDRAWAL (RETURN WITHOUT GIVING A REASON)

Under applicable law (Decree-Law No. 24/2014), customers have the right to withdraw from the purchase contract within 14 calendar days from the date they receive their order, without providing any reason.

How to Request a Return:

Via the Right of Withdrawal Button:
You can start the process directly on our website by clicking the "Return Order / Cancel Contract" button in the website footer or in your Customer Account area.

By Email:
Send your request to belusitashop@gmail.com, stating your order number and the items you wish to return.

2. CONDITIONS FOR ACCEPTANCE OF EXCHANGES AND RETURNS

To be eligible for an exchange or return, clothing items must strictly meet the following requirements:

Condition of the Item:
The item must not have been washed, worn, altered, or show any signs of perfume, makeup, odors, or other use.

Tags:
All original tags must remain attached.

Packaging:
The item must be returned in its original packaging (where applicable) and in perfect resalable condition.

Exceptions for Hygiene and Health Reasons

As permitted under Article 17 of Decree-Law No. 24/2014, we do not accept returns or exchanges for the following items:

Underwear and lingerie.
Swimsuits and bikinis if the hygiene seal/protective strip has been removed or tampered with.
Earrings and other personal-use accessories.

3. EXCHANGE PROCESS

Size or Color Exchange

If you wish to exchange an item for a different size or color of the same model, please indicate your preference when contacting customer support. Exchanges are subject to stock availability at the time the returned item is received at our facilities.

Exchange for a Different Item

You may choose to exchange your purchase for a different product of the same or higher value (upon payment of the difference), or request a store credit/gift card equal to the value of the returned item.

4. RETURN SHIPPING COSTS

Return Shipping Costs

Unless the item is defective or an error occurred on our part, the costs associated with returning the goods are the responsibility of the customer.

Return Address

Recipient: belusita

Address:

Recommendation

We strongly recommend using registered mail or a tracked shipping service. We cannot be held responsible for lost return parcels sent without proof of delivery.

5. REFUNDS

Processing Time

Refunds for returned items (and the original standard shipping costs, where applicable) will be processed within a maximum of 14 calendar days from the date we are informed of your decision to withdraw from the contract.

Right to Withhold Refund

We reserve the right to withhold the refund until we have received and inspected the returned items, or until proof of return shipment has been provided.

Refund Method

Refunds will be made using the same payment method used for the original purchase (e.g., MB Way, Credit Card, PayPal). If payment was made by Multibanco, we will request your IBAN to process a bank transfer refund.

6. DEFECTIVE OR DAMAGED PRODUCTS (LEGAL WARRANTY)

In accordance with Decree-Law No. 84/2021, all products benefit from a 3-year legal warranty against manufacturing defects.

Right to Reject (First 30 Days)

If a dress or any other item presents a manufacturing defect within the first 30 days after delivery, you may request an immediate replacement or terminate the contract and receive a full refund, without any additional shipping costs.

After 30 Days

If a defect occurs during the warranty period, the item will be assessed for repair, replacement, or a proportional refund, as applicable.

Exclusions

The warranty does not cover:

Normal wear and tear of fabrics.
Improper handling or misuse.
Accidental damage.
Failure to follow the washing and care instructions stated on the garment label.