TERMS AND CONDITIONS OF SALE AND USE

1. WEBSITE OWNER IDENTIFICATION AND CONTACT DETAILS

This website is owned and operated by:

Company Name / Sole Trader Name: 

Registered Address: 

VAT Number / Tax Identification Number: 

Commercial Registry: 

Customer Support Email: belusitashop@gmail.com

Telephone Number: 934333200

By using this website or placing an order, the User agrees to be bound by these Terms and Conditions. We recommend that you read them carefully.

2. SCOPE OF APPLICATION AND GEOGRAPHICAL AREA

These Terms and Conditions apply to all purchases and transactions made through the online store by end consumers located within the European Union (EU).

The contract is concluded in Portuguese (or in the language selected by the customer during checkout).

3. PRODUCTS, AVAILABILITY AND PRICES

The clothing items and accessories displayed in the online store include their essential characteristics, size guides, and illustrative photographs.

All prices shown include Value Added Tax (VAT) at the applicable legal rate in the destination country within the European Union.

Product prices and specifications may be changed without prior notice. The price applicable to each order is the one in effect at the time the order is confirmed.

If a computer, manual, or technical error results in a substantial price discrepancy (for example, a product displayed at a clearly incorrect price due to a system error), the order shall be considered invalid, and any amount paid will be fully refunded to the Customer.

4. ORDERING AND PAYMENT PROCESS

To place an order, the Customer must select the desired products, add them to the shopping cart, and follow the checkout instructions.

The store offers the following secure payment methods:

Credit Card (Visa, Mastercard) / PayPal / Apple Pay 

Orders will only be processed and shipped after payment has been validated and confirmed by the relevant financial institution.

5. SHIPPING, DELIVERY AND SHIPPING FEES

We deliver to all European Union countries.

Estimated Delivery Times

Mainland Portugal and Islands: 3 to 7 business days

Rest of the European Union: 5 to 12 business days

The delivery times provided are estimates only and are calculated from the shipment date.

Shipping Costs

Shipping costs are calculated during checkout based on the weight and/or volume of the products and the destination country.

[Add free shipping condition if applicable, e.g., “Free shipping on orders over €X.”]

Customers will receive a shipping confirmation email containing a tracking number to monitor the status of their delivery.

6. RIGHT OF WITHDRAWAL (EXCHANGES AND RETURNS)

In accordance with Decree-Law No. 24/2014 of 14 February, consumers have the right to withdraw from the contract without providing any reason within 14 (fourteen) calendar days.

6.1. Withdrawal Period and Procedure

The 14-day withdrawal period begins on the day the Customer (or a third party designated by them) takes physical possession of the goods.

To exercise this right, the Customer may choose one of the following methods:

a) Click the Right of Withdrawal button available in the customer account area or website footer;

b) Send an unequivocal statement by email to belusitashop@gmail.com;

c) Complete and submit the return form available on the website.

6.2. Conditions for Acceptance of Returns

To qualify for a return, items must:

• Not have been washed, worn, or altered.
• Have all original tags attached.
• Be returned in their original packaging (where applicable).
• Be in perfect resalable condition.

For health protection and hygiene reasons (in accordance with Article 17 of Decree-Law No. 24/2014), returns and exchanges are not accepted for underwear, swimwear, bikinis, or earrings if the hygiene seal or protective packaging has been removed after delivery.

6.3. Return Costs and Shipping

Unless otherwise stated on the website, the direct costs of returning products are borne by the Customer.

Returns must be sent to the following address:

Returns Address: 

6.4. Refunds

Refunds for returned products (and the original standard delivery costs, where applicable) will be processed within a maximum of 14 days from the date we are informed of the decision to withdraw from the contract.

We reserve the right to withhold the refund until we have received the returned goods or until the Customer provides proof of shipment.

Refunds will be made using the same payment method used for the original transaction.

7. LEGAL WARRANTY AND DEFECTIVE GOODS

In accordance with Decree-Law No. 84/2021 of 18 October, all new consumer goods benefit from a legal conformity warranty of 3 (three) years from the date of delivery.

If an item presents a manufacturing defect or lack of conformity within the first 30 days after delivery, the Customer has the Right to Reject, meaning they may request an immediate replacement or terminate the contract with a full refund.

After the initial 30-day period, in cases of non-conformity, the Customer is entitled to repair, replacement, price reduction, or contract termination, as applicable under the law.

Warranty Exclusions

The warranty does not cover defects resulting from:

• Normal wear and tear.
• Improper washing or failure to follow care instructions.
• Misuse of the product.
• Accidents.
• Negligent handling of garments.

8. INTELLECTUAL PROPERTY

All website content, including text, images, logos, product designs, layouts, and graphics, is the exclusive property of Belusita or third parties who have authorized its use and is protected by copyright and intellectual property laws.

Any reproduction, copying, distribution, or use, in whole or in part, without prior written authorization is strictly prohibited.

9. PROCESSING OF PERSONAL DATA

The processing of Customers' personal data is carried out in full compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

For more information, please refer to our Privacy Policy.

10. ALTERNATIVE DISPUTE RESOLUTION (ADR) AND ODR PLATFORM

In the event of a consumer dispute, customers may resort to one of the following Alternative Dispute Resolution entities in Portugal:

• CNIACC – National Consumer Conflict Information and Arbitration Centre (www.cniacc.pt)
• Lisbon Consumer Conflict Arbitration Centre (www.centroarbitragemlisboa.pt)
• Porto Consumer Conflict Arbitration Centre (CICAP) (www.cicap.pt)

(or the corresponding dispute resolution entity in their region).

In accordance with Regulation (EU) No. 524/2013, consumers may also access the European Online Dispute Resolution (ODR) Platform at:

https://ec.europa.eu/consumers/odr

We also provide access to the Portuguese Electronic Complaints Book:

Electronic Complaints Book

11. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be governed by and interpreted in accordance with Portuguese law.

Without prejudice to the mandatory consumer protection rights granted under the laws of the customer's country of residence within the European Union, any dispute arising from these Terms and Conditions shall be submitted to the competent Portuguese courts.